agent Entrepreneur logo
MenuMENU
SearchSEARCH

Why You Should Ditch the Keyboard and Meet in Person Instead

February 3, 2016
3 min to read


Face-to-face communication is a dying art, or so it seems in the digital age. The majority of our communication with clients now takes place over email and instant messaging. While digital communication certainly has its advantages, experts warn their overuse may lead to some fundamental flaws that could derail your success, reports Entrepreneur.


Michael Diettrich-Chastain, a business consultant in Asheville, N.C., who helps business leaders understand the human side of their business, says while digital communication now prevails, we should beware the consequences of avoiding face-to-face meetings altogether. Diettrich-Chastain says some important elements of communication are lost in digital exchanges. Although phone conversations now sound an intimate way of connecting, even these don’t allow for body language and eye contact that are only available to you in an in-person meeting.

Ad Loading...


“All of these elements of communication help shape the conversation,” says Diettrich-Chastain.


There are many benefits to face-to-face time, including:


Convey importance. 


“If you’re meeting with a client, an in-person meeting tells your client your intentions are serious,” he says. Showing up in person tells your client the meeting is valuable to you because you’re willing to spend your time, and theirs.


Less room for misinterpretation. 

Ad Loading...


“A face-to-face meeting is most important when there can be no room for interpretation regarding the exchange of information,” says Diettrich-Chastain. The loss of tonality and body language in an email conversation can lead to misunderstandings. Face-to-face exchanges remove these elements for error, making it more likely that your message will come across as you intended.


Reading thought and emotions.


Facial expressions and body language can tell the story in a way email and phone conversations never can. Face-to-face interactions mean you can read these physical cues and change the way you’re presenting your information or open the door for you to ask, “What do you think?”  If you see a furrowed brow sitting across the table from you, you may want to clarify what you just said to avoid confusion, something you would never know existed if you were simply sending an email.


Immediate response. 


Forget sitting around waiting for an answer to your email. A face-to-face sit down means you’ll get a response right away. This can be particularly important when working on a time-sensitive project.

Ad Loading...


Capture attention. 


When communicating over email or even over the phone, it can be difficult to gauge how interested someone is in what you’re talking about. Are they checking their email while you’re talking on the phone, or just skimming your email? People’s attention spans are higher when they’re meeting in person rather than reading an email or even listening to someone over the phone. In a face-to-face meeting, there’s nowhere to hide. Disengagement is obvious, while the opposite – a head nod or smile – can instantly show you engagement and agreement.

Subscribe to Our Newsletter

More Training

Photo of a stack of folded newspapers on a table
Trainingby Gil Van OverMay 7, 2026

Headlines Can Be Deceiving

Warning letters sent by the Federal Trade Commission to dealers suspected of deceptive pricing have retailers and the agents who counsel them on edge. Read past the headlines to get and stay compliant.

Read More →
Photo of mechanic wiping his hands on a rag
Trainingby Hannah MitchellMarch 12, 2026

Service Drive Satisfaction Up

Auto dealerships have a ways to go, though, on many basic points, along with some new consumer expectations that would boost their competitiveness if fulfilled.

Read More →
Photo of man's hand holding a pen above a piece of paper on a desk
Trainingby Rick McCormickMarch 11, 2026

Agents Bring the Message and the Focus

The most predictable profit in today's unpredictable automotive retail market is a dealership’s finance-and-insurance department.

Read More →
Ad Loading...
TrainingFebruary 19, 2026

Policy Responses to Data Breaches

The recent 700Credit cyberattack is a wake-up call for agents and dealers. Review disclosures and tighten vendor oversight to maintain compliance and preserve customer trust.

Read More →
Trainingby Gil Van OverFebruary 10, 2026

How Agents Help Dealers Avoid Bust-Out Scams

Update your F&I training program to include the three warning signs of a bust-out, or a nefarious, two-pronged form of bank fraud that leaves dealers and finance sources holding the bag.

Read More →
TrainingDecember 10, 2025

Accountable Is as Accountable Does

Auto dealerships work better when all staffers own their duties.

Read More →
Ad Loading...
TrainingNovember 26, 2025

The Power of Saying No

Agents should build this muscle to make themselves and their dealer clients strong.

Read More →
Trainingby Hannah MitchellNovember 6, 2025

Dealers Have Room to Run on Satisfaction

Survey finds it inched up this year, but consumers crave more communication

Read More →
Trainingby StaffOctober 15, 2025

The F&I Agent's Roadmap: Mastering the Cold In-Store Visit

Register for Allstate's FREE webinar on Oct. 21

Read More →
Ad Loading...
TrainingSeptember 18, 2025

Wish or Work To Success

Good, old-fashioned work ethic will get you where you want to go.

Read More →