More Training
Headlines Can Be Deceiving
Warning letters sent by the Federal Trade Commission to dealers suspected of deceptive pricing have retailers and the agents who counsel them on edge. Read past the headlines to get and stay compliant.
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Service Drive Satisfaction Up
Auto dealerships have a ways to go, though, on many basic points, along with some new consumer expectations that would boost their competitiveness if fulfilled.
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Agents Bring the Message and the Focus
The most predictable profit in today's unpredictable automotive retail market is a dealership’s finance-and-insurance department.
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Policy Responses to Data Breaches
The recent 700Credit cyberattack is a wake-up call for agents and dealers. Review disclosures and tighten vendor oversight to maintain compliance and preserve customer trust.
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How Agents Help Dealers Avoid Bust-Out Scams
Update your F&I training program to include the three warning signs of a bust-out, or a nefarious, two-pronged form of bank fraud that leaves dealers and finance sources holding the bag.
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Accountable Is as Accountable Does
Auto dealerships work better when all staffers own their duties.
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The Power of Saying No
Agents should build this muscle to make themselves and their dealer clients strong.
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Dealers Have Room to Run on Satisfaction
Survey finds it inched up this year, but consumers crave more communication
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The F&I Agent's Roadmap: Mastering the Cold In-Store Visit
Register for Allstate's FREE webinar on Oct. 21
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Wish or Work To Success
Good, old-fashioned work ethic will get you where you want to go.
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