4 Things You Need To Know About Working With Teams Today
Businesses today are compelled to keep up with the rapid pace of change if they want to survive, reports Forbes. If they want to stay competitive, however, they must get ahead of that change curve. Companies—and the people who run them—must adapt to change by finding new ways of working for which there are no blueprints. And they must do so together.
Nothing gets accomplished as effectively or as efficiently as it does through a team. Everything in business today happens through a “team” or group. (I use quotation marks because not all teams are true teams.) It must. The complexity of business challenge is too great for any single individual to think through on one’s own.
However, not all teams are created equal. So if working in teams is as normal as the workday itself then remember these four points when working with your team:
1. The team’s decision is more accurate than your decision. In his book The Wisdom Of Crowds, James Surowiecki explains how team decisions are more accurate than any single decision made by an individual. When there’s confrontation or differences of opinion within a team, members don’t typically ask dissenters to change their opinions. Instead, the team is forced to work through the problem, thereby discovering new solutions previously unforeseen. Strangely, the best way to encourage “smart” team thinking is to promote individualism.
2. Team potential depends upon the leader’s maturity. Teams oftentimes don’t realize their potential because leaders aren’t sure how to do so; they’re unaware of what it means to be a team or how to adapt their leadership style to the situation. Leaders fall into one of two roles within a team. They fill a top-down role where they delegate, instruct and outline rules and boundaries, or, they fill a peer role where they work side-by-side with fellow teammates. This role change requires a mental shift that isn’t easy for leaders and it stunts team development.
3. What’s not said is just as important as what is. The challenge for many teams and the leaders who run them is not just managing the social dynamics, but being aware of them. Running a meeting, for example, demands an enormous amount of focus and attention to the content at hand, and trying to process the emotions exchanged throughout the group is too much for any single person. Agendas fall off topic, egos get in the way, sidebar conversations create new agendas and all of a sudden nothing gets accomplished. What’s needed is a third party to observe these trends and drive the team back to its stated goal; to raise the individual and collective awareness of the team.
4. The message sent isn’t always the message received. The game of telephone that we all failed in kindergarten (it’s OK, I did too) was a simple exercise in communication. You simply listen to the message passed and relay that message to the next person. The reason playing telephone fails is because we inject our own interpretations into the process. That is, we interpret a message based on what we think it should mean and then pass that message as the original. Unfortunately, the same phenomenon occurs in business everyday. We assume that the message sent over email will be the message received but without precise language, that message falls prey to interpretation which leads to duplicative efforts, excess costs and wasted time. Now, scale this to a team–or a large company–where people are geographically dispersed all over the globe and you understand why organizational chaos exists. Teams require consistent communication and (role) clarity to get ahead. Without clarity, it’s easy for members to play the blame game (“That wasn’t my job”) and without communication, the ball gets dropped.
Teams are everything and they’re everywhere, and the first step to realizing the hidden potential of your team is being aware of the unspoken challenges ahead.
More Training

Headlines Can Be Deceiving
Warning letters sent by the Federal Trade Commission to dealers suspected of deceptive pricing have retailers and the agents who counsel them on edge. Read past the headlines to get and stay compliant.
Read More →
Service Drive Satisfaction Up
Auto dealerships have a ways to go, though, on many basic points, along with some new consumer expectations that would boost their competitiveness if fulfilled.
Read More →
Agents Bring the Message and the Focus
The most predictable profit in today's unpredictable automotive retail market is a dealership’s finance-and-insurance department.
Read More →
Policy Responses to Data Breaches
The recent 700Credit cyberattack is a wake-up call for agents and dealers. Review disclosures and tighten vendor oversight to maintain compliance and preserve customer trust.
Read More →
How Agents Help Dealers Avoid Bust-Out Scams
Update your F&I training program to include the three warning signs of a bust-out, or a nefarious, two-pronged form of bank fraud that leaves dealers and finance sources holding the bag.
Read More →
Accountable Is as Accountable Does
Auto dealerships work better when all staffers own their duties.
Read More →
The Power of Saying No
Agents should build this muscle to make themselves and their dealer clients strong.
Read More →
Dealers Have Room to Run on Satisfaction
Survey finds it inched up this year, but consumers crave more communication
Read More →
The F&I Agent's Roadmap: Mastering the Cold In-Store Visit
Register for Allstate's FREE webinar on Oct. 21
Read More →
Wish or Work To Success
Good, old-fashioned work ethic will get you where you want to go.
Read More →