DALLAS — F&I product provider EFG Companies today announced the launch of a new dynamic digital portal designed to boost F&I producer knowledge, reinforce training learnings, and reduce the cost of a poor hiring decision for a dealership. The EFG Learning Opps Through Virtual Engagement, or LOVE, was developed in response to complaints from dealers and ... Read More »
DALLAS, Texas — Staffing and customer engagement models are the top issues impacting the future health of the retail automotive industry, EFG Companies President and CEO John Pappanastos said today. The F&I product provider’s chief executive delivered his comments as part of a state of the industry address the company posted on its website. Pappanastos encourage ... Read More »
When we communicate, the words we use only account for 7% of the communication. Voice tone and inflection account for 38%, while body language makes up the rest. F&I trainer John Tabar explains what that means in the F&I office in his latest F&I Tip of the Week.
ATLANTA — Safe-Guard Canada today announced the opening of a new training facility located just outside of Montreal to better service Quebec clients and their dealers. The new location will allow Safe-Guard to broaden retail training and development support for dealers within Safe-Guard’s client roster, including BMW Canada, Harley-Davidson Financial Services, Honda Financial Services, Mercedes-Benz ... Read More »
CHICAGO — Innovative Lending Solutions LLC announced the release of Stip Trac, an automotive loan management system designed to help dealers track cash flow, collecting necessary loan documents, or stips, and keeping an open communication line with car buyers before and after their purchase. Stip Trac features a dashboard that allows users to track cash owed ... Read More »
American Financial & Automotive Services, Inc. is pleased to announce the addition of John Vecchioni to their team. John joined American Financial in July as a trainer with F&I University (FIU), a division of the Automotive Training Academy (ATA). John brings over 20 years of retail and training experience, and lends a comprehensive perspective to ... Read More »
TORRANCE — The search for F&I and Showroom’s next F&I Dealer of the Year starts today. Dealers, agents, F&I product providers, finance sources and technology vendors have until Friday, July 8, to nominate their dealership or client. To complete the online nomination form, click here. Supporting materials for a nominee, such as newspaper clippings or awards announcements, can be ... Read More »
FORD LAUDERDALE, Fla. – AutoNation’s F&I operations, or what the group refers to as Customer Financial Services, lived above $1,500 in F&I gross profit per vehicle retailed (PVR) in 2015, with the business unit’s full-year revenues rising by $100.5 million from 2014. The group’s F&I operation’s full-year PVR average was $1,538, up $124 from 2014. ... Read More »
WESTLAKE VILLAGE, Calif. — Dealerships that use technology like tablets and computer displays during the sales process can substantially improve customer satisfaction among new-vehicle buyers, according to the J.D. Power 2015 U.S. Sales Satisfaction Index (SSI) Study. Released on Thursday, the study measures satisfaction with the sales experience among new-vehicle buyers and rejecters — those ... Read More »
DEARBORN, Mich. — Lincoln Automotive Financial Services is offering its finance and lease customers complimentary credit-protection that includes 24/7 credit monitoring and alerts, unlimited access to their credit reports and score, lost wallet protection and up to $1 million in identity theft insurance coverage with no deductible. The package, which last for two years, depending ... Read More »
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