
A New Consumer Culture in the Auto Dealership
Dealers should aim to build a positive work environment, helping employees execute an efficient experience, from their online research to the final delivery of the vehicle.
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Dealers should aim to build a positive work environment, helping employees execute an efficient experience, from their online research to the final delivery of the vehicle.
Read More →Kerri Walker Lewis has joined CalTex in the role of Senior Director of Business Development. CalTex is focused on growth as today’s market conditions present an ideal setting for expansion. A proven industry veteran, Lewis brings extensive experience in business development, relationship management and successful sales & marketing strategies for new products and programs. Prior ... Read More »
Read More →ATLANTA — Cox Automotive announced that the Dealer.com website solution will serve as the primary solution for Cox Automotive customers. Current users of VinSolutions’ website product will migrate to the Dealer.com platform beginning in early 2016. During the migration, which should be completed within 24 months, all VinSolutions website clients will be fully supported under ... Read More »
Read More →WASHINGTON, D.C. — The U.S. House of Representatives is expected to vote this week on a bill that would rescind the Consumers Financial Protection Bureau’s guidance on dealer participation and add a few more steps in to its guidance-writing activities. The House is expected to vote on H.R. 1737, which the House Financial Services Committee ... Read More »
Read More →SCHAUMBURG, Ill. — Experian Automotive reported today that outstanding automotive loan balances totaled $968 billion in the third quarter. That’s up $98 million from a year ago and up more than 53% from the post-recession low in 2010. The firm noted that while outstanding balances have grown substantially, borrowers continue to keep the market stable ... Read More »
Read More →Volkswagen and Audi executives will meet with U.S. environmental regulators this week, ahead of a Nov. 20 deadline to submit a plan to fix nearly 500,000 diesel cars that violate pollution emission rules, people familiar with the matter said. Friedrich Eichler, VW’s powertrain development chief, is scheduled to meet with the Environmental Protection Agency and ... Read More »
Read More →BERLIN— Volkswagen AG on Friday reported a drop in new-car sales in October as a result of sharp declines in some emerging markets and troubles for its namesake VW brand in the U.S. and Europe stemming from the company’s emissions scandal. Meanwhile, the Wolfsburg, Germany-based auto group is negotiating with a group of banks to ... Read More »
Read More →WESTLAKE VILLAGE, Calif. — Dealerships that use technology like tablets and computer displays during the sales process can substantially improve customer satisfaction among new-vehicle buyers, according to the J.D. Power 2015 U.S. Sales Satisfaction Index (SSI) Study. Released on Thursday, the study measures satisfaction with the sales experience among new-vehicle buyers and rejecters — those ... Read More »
Read More →ATLANTA, Ga. — Three top executives at Cox Automotive were named to Automotive News’ 100 Leading Women in the North American Auto Industry during the publication’s annual awards ceremony. Jane Barnard, president of Manheim North America, Lori Wittman, vice president and general manager of VinSolutions and Sharon Kitzman, vice president and general manager of Dealer ... Read More »
Read More →HOUSTON — Group 1 Automotive, an international dealer group with outlets in the United States, the United Kingdom and Brazil, raised its consolidated F&I profit per-copy average by $27 to $1,352. The group’s U.S.-based F&I operations continued to live $1,500 per copy. In the United States, the group’s F&I operations averaged $1,515 in F&I per ... Read More »
Read More →FORD LAUDERDALE, Fla. — Strong performances in all of AutoNation Inc.’s business sectors — particularly the group’s F&I operations, which continued to live above $1,500 per copy during the period — drove record third-quarter results for the nation’s largest dealer group. While F&I accounted for 4.3% of the company’s $5.1 billion in same-store revenue, F&I ... Read More »
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