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ArticlesAugust 12, 2020

Goin’ Phishing

For agents, being alert to phishing attacks and preventing them is a legal obligation. Here’s how to successfully recognize and deter the scammers.

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Newsby StaffAugust 11, 2020

COVID-19 Market Update

Black Book recently published an update to their COVID-19 Market Updates, including BEV sales, wholesale prices, retail listing prices, wholesale volume, used retail listing volume, and new vehicle sales.

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Articlesby Robert WilsonAugust 11, 2020

COVID Waivers

Will a COVID waiver protect your business? There is no definitive answer as of early 2020, but after a review of the risks, it may be deemed an advisable addition to your compliance quiver.

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Newsby StaffAugust 10, 2020

Relentless Dealer Services Announces Introduction of RDS F&I Service Company

Relentless Dealer Services, based in Greenwood, Ind., is pleased to announce the introduction of RDS F&I Service Company.

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Articlesby StaffAugust 9, 2020

Dealership Data: The Appeal of Used Versus New Deals This Summer

Employing these strategies will help dealers maximize every opportunity as we head into a fall season that’s looking to be as unpredictable and unprecedented as what we’ve experienced so far in 2020.

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ArticlesAugust 6, 2020

Economic Recovery Begins with Behavior

The auto market appears to be showing signs of recovery, but it’s too early to tell how far the recovery will go in the short term, and it’s more critical than ever to keep up with the changing perceptions of the industry.

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ArticlesAugust 5, 2020

Pre-Approved? Think Twice

Claims adjuster shares a true story of unintentional deceit and offers a warning of an issue that happens in dealerships across the country.

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Newsby StaffAugust 4, 2020

COVID-19 Market Updates

Black Book recently published an update to their COVID-19 Market Updates, which includes these highlights from the last week: wholesale prices, retail listing prices, overall wholesale prices, seasonally adjusted retention index, wholesale volume, and used retail listing volume.

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ArticlesAugust 3, 2020

Restoring Consumer Trust and Dealership Profitability Post-COVID

We’re clearly operating in a new normal, but one thing is clear – the dealership that provides the most support and instills the highest level of confidence in their customers will ultimately succeed in the coming months.

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ArticlesJuly 29, 2020

Actually, I Am the Boss of You: An Interactive Approach to Employee Counseling

The goal in discipling employees is not to punish but rather to affect a positive change in the employee’s conduct or performance, and should remain compatible with that goal and reduce the number of times someone says, “you’re not the boss of me.”

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