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Driving Under Distraction
Though consumers gave higher marks to new vehicles in JD Power’s most recent initial-quality poll, high-tech interference worsened, pointing to craving for simplicity.
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SEARCHMENUSEARCHThough consumers gave higher marks to new vehicles in JD Power’s most recent initial-quality poll, high-tech interference worsened, pointing to craving for simplicity.
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Coronavirus Fallout: Vehicle service customer satisfaction Improves, but dealers should prepare for parts shortages and dissatisfied owners reports J.D. Power.
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Following the news that Honda and Nissan have resumed limited manufacturing operations following coronavirus shutdowns in China; David Leggett offers his view.
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U.S. auto dealers remain optimistic about U.S. economy, concerned over political climate and election season.
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Portfolio Holding Inc. has agreed to acquire National Automotive Experts/NWAN, an F&I products provider and administrator. The acquisition will unite two F&I industry leaders.
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There are thousands of different levels of transparency, varying widely from one dealership to another. Where does your dealership fall on the scale?
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Customer experience management is a relatively new concept for most agents, but its effectiveness in driving F&I product sales means it’s probably worth investigating.
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Hackers are using weak links in vendor and supply chains to target more secure networks. Here’s what agents and dealers need to know.
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As the car buying process increasingly moves online, coupled with the evolution and migration of fraud to high-value targets, the automotive industry is under threat from newer, more sophisticated forms of identity fraud.
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Truck wars heat up as more options become available and amenities draw in a rapidly expanding base of shoppers.
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Cox Automotive forecast predicts a steady pace for U.S. auto sales.
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