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Circle of Development: Refresh

If we allow our daily routine to be void of learning new information and being reminded of the...

If we allow our daily routine to be void of learning new information and being reminded of the principals that guide our efforts, we begin to lose our cutting edge.

Blog Post

Circle of Development: Mindset

We are all going somewhere and using a mindset GPS will assure we get to the destination we are...

We are all going somewhere and using a mindset GPS will assure we get to the destination we are all looking for — increased customer satisfaction, income, and profits.

Blog Post

Disrupt or Be Disrupted

The disruptive time that we live in has increased the demands upon general agents to drive...

The disruptive time that we live in has increased the demands upon general agents to drive income development to unprecedented levels. With a combination of training efforts and knowledge, you can drive performance in the coming year.

Blog Post

Circle of Development

The most frequent and damaging mistake that I encounter at dealerships is requiring people to...

The most frequent and damaging mistake that I encounter at dealerships is requiring people to learn in the wrong sequence. There is a better way to becoming a true professional — a simple four-step sequence of development that we can all follow.

Blog Post

What Kind Of People Are We?

When a customer encounters a true F&I professional, they are pleasantly surprised and the level...

When a customer encounters a true F&I professional, they are pleasantly surprised and the level of trust leads to open discussions and great outcomes for everyone involved.

Blog Post

Caring Is a Close

Genuinely caring about your customer is the most effective manner to help them buy the products...

Genuinely caring about your customer is the most effective manner to help them buy the products they need —it's the same way we want to be ‘sold’ when we are buying.

Blog Post

The Rhythm of the Sales Conversation

When customers feel free to speak and share their opinions, they feel understood. F&I...

When customers feel free to speak and share their opinions, they feel understood. F&I professionals that intentionally make the conversation a two-way interaction build high levels of trust and profits.