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WESTLAKE VILLAGE, Calif. — Dealerships that use technology like tablets and computer displays during the sales process can substantially improve customer satisfaction among new-vehicle buyers, according to the J.D. Power 2015 U.S. Sales Satisfaction Index (SSI) Study. Released on Thursday, the study measures satisfaction with the sales experience among new-vehicle buyers and rejecters — those ... Read More »
Read More →ATLANTA, Ga. — Three top executives at Cox Automotive were named to Automotive News’ 100 Leading Women in the North American Auto Industry during the publication’s annual awards ceremony. Jane Barnard, president of Manheim North America, Lori Wittman, vice president and general manager of VinSolutions and Sharon Kitzman, vice president and general manager of Dealer ... Read More »
Read More →HOUSTON — Group 1 Automotive, an international dealer group with outlets in the United States, the United Kingdom and Brazil, raised its consolidated F&I profit per-copy average by $27 to $1,352. The group’s U.S.-based F&I operations continued to live $1,500 per copy. In the United States, the group’s F&I operations averaged $1,515 in F&I per ... Read More »
Read More →FORD LAUDERDALE, Fla. — Strong performances in all of AutoNation Inc.’s business sectors — particularly the group’s F&I operations, which continued to live above $1,500 per copy during the period — drove record third-quarter results for the nation’s largest dealer group. While F&I accounted for 4.3% of the company’s $5.1 billion in same-store revenue, F&I ... Read More »
Read More →DALLAS — F&I product provider EFG Companies was named to the Dallas Morning News’ list of Top 100 Places to Work, marking the ninth national award the company has earned this year for excellence and customer service. “EFG’s awards and certifications reflect our intense focus on operating in our clients’ best interest at all times. ... Read More »
Read More →DETROIT — Budco Financial has integrated its interest-free financing plan for service contracts into iTapMenu’s tablet F&I menu. Budco Financial serves as Ford’s exclusive provider of service-contract payment plans, financing more than 40,000 Ford service contracts annually, according to officials. With the new integration, dealerships can now present a service contract to cash customers or ... Read More »
Read More →DEERFIELD BEACH, Fla. – After surveying more than 128,000 women and 69,000 minority employees nationwide, Fortune and Great Place to Work ranked JM Family Enterprises Inc. No. 47 on its 2015 list of 50 Best Workplaces for Diversity. The automotive company was also ranked No. 9 on Essence’s list of 10 Best Workplaces for African ... Read More »
Read More →ATLANTA — MakeMyDeal, Cox Automotive’s online marketplace, has begun rolling out its new F&I Connect, a tool the company bills as a product designed to bring the F&I process into the Digital Age. Powered by F&I Express, F&I Connect allows dealers to promote their F&I products and prices in a controlled online environment while giving ... Read More »
Read More →ATLANTA – MakeMyDeal, a Cox Automotive company that enables car shoppers and dealers to discuss and agree on the terms of a car deal online, today announced F&I Connect, a product that will bring the finance and insurance (F&I) process into the digital age. Powered by F&I Express® and offered as an extension of the ... Read More »
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