Articles

Industry•by Penelope Bell•May 3, 2024

Preventing Bank Fraud

Dealers should establish policies to handle claims and develop strategies to mitigate claims.

Industry•by Ronnie Wendt•May 1, 2024

Change focuses on notifications after a breach. Is your dealership ready to meet the requirements?

Training•by John Tabar•April 30, 2024

Make this particular management competency your priority.

Rule dealers say would burden them but the FTC promotes as a consumer protection is up in the air.

Sales expert shares pointers on how to guide consumers to add onto their vehicle purchases. Should preloads be part of the process?

Industry•by James Ganther•April 25, 2024

Part one of a two-part guidance on how to prepare for the potential of this regulation's enactment.

F&I•by Hannah Mitchell•April 25, 2024

Much about the car-buying process has migrated online, but many of the same approaches still apply – nail those and top them with the new.

Industry•by Aaron Sheeks•April 24, 2024

What automotive dealers should know about this approach to marketing.

Industry•by Gil Van Over•April 24, 2024

First it was Cash for Clunkers, now it is EV tax credits. Here the Federales go again.

Industry•by Ronnie Wendt•April 19, 2024

CDK research finds customer satisfaction improves when dealers keep the sales process to less than two hours.