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Articlesby Rick McCormickSeptember 25, 2024

The Four Pillars Of The Customer Experience

Treat customers like people, not sales prospects, and sales should follow.

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Newsby StaffSeptember 25, 2024

Q3 New-Vehicle Sales Expected Down

Affordability continues to dog delivery momentum. Though the Q4 horizon holds promise, it also presents uncertainty.

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Newsby StaffSeptember 24, 2024

Bobit Business Media Under New Ownership

Colin Sutherland takes the helm of the company, emphasizing a spirit of collaboration.

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Newsby StaffSeptember 24, 2024

Black Book: Weekly Market Update

Some segments were up while others fell, as the auction conversion rate rose 2% to 58%.

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ArticlesSeptember 23, 2024

Lessons Learned

The CDK cyberattack and resulting disruption brought about valuable lessons and a newfound spirit of teamwork.

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Newsby StaffSeptember 23, 2024

Industry Weighs in on Proposed Rule to Bar Chinese Vehicles

Trade group says aim of measure and effort to collaborate with automakers are on the right track but that the rule needs tweaking.

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ArticlesSeptember 21, 2024

In F&I, 80% of What You Do Is a Waste of Time

By rethinking that big chunk of your days, you should be able to identify areas of growth that can translate to generating income.

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Newsby Hannah MitchellSeptember 20, 2024

GM, Hyundai to Work Together

Agreement is designed to create efficiencies and make both more competitive.

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Newsby StaffSeptember 20, 2024

Pickups, SUVs Recalled Over Software Issues

Problems in two makers’ vehicles present increased risk of crash.

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Newsby StaffSeptember 19, 2024

Slackened EV Demand Slashes European Car Sales

August decline is the steepest in more than seven years as consumers grapple with various roadblocks to adoption.

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