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Dealers should aim to build a positive work environment, helping employees execute an efficient experience, from their online research to the final delivery of the vehicle.
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ORLANDO, Fla. — Automotive live chat provider ActivEngage Inc. has integrated with 700Credit to offer the ability to pull credit inside chat conversations, the company announced. The feature will be added to ActivEngage’s ActivOne digital communications solution that launched earlier this year. As the automotive industry continues to shift toward digital retailing, the new integration ... Read More »
Read More →CHARLOTTE, N.C. — Ally Financial Inc. today announced that Jenn LaClair will be joining the company as CFO designate, effective Dec. 18, 2017, with the intent that she be appointed to succeed Ally’s current CFO, Chris Halmy. Halmy is set to retire from his post on March 1, 2018, after eight years with the finance ... Read More »
Read More →PLANO, Texas — Toyota announced several executive changes across its North American operations, including within Toyota Financial Services (TFS). The automaker named Scott Cooke group vice president and chief risk officer at TFS, where he will be responsible for risk management across the company’s Americas region, dealer credit, and information security. The company also named ... Read More »
Read More →CHICAGO — Dealer and manufacturer marketing and technology services provider Affinitiv introduced the Connectiv1 platform, an end-to-end loyalty marketing solution designed to create connected customers for life. Connectiv1’s advanced predictive analytics engine makes it easy for auto dealerships to leverage their customer data and target customers with the right message at the right time on ... Read More »
Read More →WASHINGTON, D.C. — The Government Accountability Office (GOA) said on Tuesday that the Consumer Financial Protection Bureau’s controversial March 2013 guidance on dealer participation falls under the Congressional Review Act and should have been submitted to Congress and the Comptroller General for review before it took effect. The GOA’s conclusion, which was issued in response ... Read More »
Read More →CLEVELAND – National Automotive Experts (NAE/NWAN) is humbled to announce that they have been honored as one of the recipients of the Pillar Award. The Medical Mutual Pillar Award for Community Service, presented by Smart Business, honors businesses of all types and sizes that make outstanding contributions to their communities. Its purpose is to encourage a ... Read More »
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