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Dealers should aim to build a positive work environment, helping employees execute an efficient experience, from their online research to the final delivery of the vehicle.
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LAWRENCEVILLE, Ga. — Black Book’s Used Vehicle Retention Index fell only 1.2% year-over-year in January to a 113.1 reading for the month. The firm had expected a larger decline. Anil Goyal, executive vice president of operations for Black Book, said the expectation was based on the lift in wholesale values due to replacement activity linked ... Read More »
Read More →REDWOOD CITY, Calif. — Retention solutions provider Xtime has released its proprietary statistics of dealership mobile activity for 2017. Analysts found that, in 2017, mobile service appointments increased by 56% and desktop appointments increased by 5%. Nearly one-quarter (22%) of online service appointments were made after hours, making this a critical feature for dealers, according ... Read More »
Read More →WARRENVILLE, Ill. — F&I product provider American Guardian Warranty Services Inc. (AGWS) announced the promotion of several key executives, including the appointment of Jon A. Anderson as president and COO. The moves are part of the company’s 2018 plan to grow its marketer base, revenue, and service team. The company also revealed plans to significantly ... Read More »
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