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Mike Burgiss

Cox Automotive’s Future of Digital Retail Study Reveals Dealerships Remain Central to the Car Buying Experience

Cox Automotive released the findings of its Future of Digital Retail Study, with results showing that the current dealership model needs to change with consumer preferences, but that the dealership remains central to car buying. While most consumers prefer completing at least one step of the car buying process online, most car buyers want to ... Read More »

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Digitizing the F&I Process Increases Consumer Satisfaction, Study Shows

ATLANTA — Digitizing the F&I process can have lasting, positive impacts on customer satisfaction for automotive retailers, a new study from MakeMyDeal and F&I Express has concluded. Titled “The Digital F&I Experience Study,” the study showed that consumers who had one or more digital elements in the F&I experience were more likely to purchase F&I ... Read More »

Digitizing the F&I Process Increases Consumer Satisfaction, According to New Study

ATLANTA – Digitizing the finance and insurance (F&I) process can have lasting, positive impacts on customer satisfaction for automotive retailers, according to a new study from MakeMyDeal and F&I Express. The study, titled The Digital F&I Experience Study, showed that consumers who had one or more digital elements in the F&I experience were more likely to ... Read More »

Reed, Burgiss to Bring ‘Power of Digital F&I’ to PALS

LAS VEGAS – Organizers of the annual P&A Leadership Summit have announced that Brian Reed, president and CEO of F&I Express, and Mike Burgiss, founder and vice president of MakeMyDeal, a Cox Automotive company, have agreed to speak at the 2015 event, which will be held Sept. 8–10 at Paris Las Vegas. Their session, “The ... Read More »

Reed, Burgiss to Bring ‘Power of Digital F&I’ to PALS

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