Embracing Tech Results in Higher Customer Satisfaction, J.D. Power Finds
WESTLAKE VILLAGE, Calif. — Dealerships that use technology like tablets and computer displays during the sales process can substantially improve customer satisfaction among new-vehicle buyers, according to the J.D. Power 2015 U.S. Sales Satisfaction Index (SSI) Study. Released on Thursday, the study measures satisfaction with the sales experience among new-vehicle buyers and rejecters — those ... Read More »