Ford Motor Credit is No. 1 in J.D. Power’s latest rankings of customer satisfaction with auto finance companies. Analysts say the metric is increasingly driven by the digital experience.
SAN FRANCISCO AND FORTWORTH, Texas — Ally’s reaction to General Motors internalizing its leasing program came up at the end of GM Financial’s fourth quarter 2014 earnings call. Daniel Berce, the captive’s president and CEO, said the decision shouldn’t have surprised executives with GM’s former captive finance arm. “That’s about increasing customer loyalty,” Berce said ... Read More »
DETROIT — Just days before it named Jeffrey Brown as its new CEO, Ally Financial’s then-CEO Michael Carpenter expressed surprise at a move by General Motors to put 100% of its U.S. Buick, Cadillac and GMC lease incentives in the hands of its captive, GM Financial. “While we were not surprised by the idea of ... Read More »
FORT WORTH, Texas — General Motors Financial Company, Inc., has announced that on Jan. 2, GM Financial, GMAC UK plc — an indirect wholly-owned subsidiary of GM Financial — and Ally Financial Inc., completed a transaction under which GM Financial and GMAC UK acquired Ally’s 40% equity interest in SAIC-GMAC Automotive Finance Company Limited, a ... Read More »
DETROIT — General Motors Co. today increased its financial support of General Motors Financial Co. (GM Financial), providing the captive finance company with a new $1 billion line of credit. The new support agreement replaces an existing $600 million credit line. It also provides that GM will use commercially reasonable efforts to ensure that GM ... Read More »
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