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How to Conduct a Menu Audit

How to Conduct a Menu Audit

Agents who train on the menu should also be able to audit one. Compliance guru lists the four critical components of a menu audit and the protection it can offer your dealer clients in the event of a legal challenge.

July 7, 2019

Digital Q&A: Not If, Not When, But How

Digital Q&A: Not If, Not When, But How

AutoFi’s Devon Ader says dealers and agents have stopped asking whether it’s time to get into digital retail and F&I and started trying to figure out how.

July 7, 2019

HOT TIP: One Better Question

HOT TIP: One Better Question

You dealer reaches the end of the menu presentation and the customer declines every option. Now what? In this Hot Tip, John Tabar of UDS walks you through a four-step process that helps cost-conscious car buyers discover the incredible value of the F&I products you dealers sell.

July 7, 2019

New-Car Prices Up 3.1% in June

New-Car Prices Up 3.1% in June

Kelley Blue Book analysts report average transaction prices for U.S. new-vehicle sales increased by 3.1% on a year-over-year basis in June but declined slightly from May.

July 3, 2019

SAAR Holds at 17M as June Sales Slip

SAAR Holds at 17M as June Sales Slip

U.S. dealers sold 2.6% fewer new cars and light trucks in June than in the same month a year ago, but standout performances in key segments kept the seasonally adjusted annualized selling rate above 17 million for the second straight month.

July 3, 2019

Industry Leader Lee Iacocca Dead at 94

Industry Leader Lee Iacocca Dead at 94

Famed auto executive and visionary Lee Iacocca has died, leaving a legacy of leadership, ingenuity, and a no-nonsense approach to the design, sale, and financing of American vehicles.

July 3, 2019

Protective Dealers Get Consumer-Facing F&I Videos
RoadVantage Wins Third Straight DCA Diamond for F&I Products
DealerSocket Delivers ‘Seamless’ Integration of Credit and Finance Process
NAC: Industry Trends Drove Service Contract Refresh
Study: Top Sales Performers Are Active Listeners

Study: Top Sales Performers Are Active Listeners

A new Marchex study of 6,200 dealership sales conversations by Marchex finds the top 25% of performers listened actively, asked engaging questions, offered contact information, requested names, and were unfailingly polite.

June 28, 2019

Portfolio Wins 12th Straight Dealers’ Choice Award
IHS: Average Age of U.S. Vehicles Continues to Rise
StoneEagle F&I Tops F&I Technology Category in 2019 DCAs
AUL Wins 6th Consecutive Dealers’ Choice Award