Manheim Adds Dealer Concierge Service

ATLANTA — Manheim has completed the launch of Manheim Express Concierge, a new service designed to provide dealers with a dedicated expert to help them sell vehicles through the digital wholesale marketplace.

Dealers across the U.S. can now have a Manheim Express specialist visit their dealership to capture inventory they want to wholesale. Using Manheim’s mobile app, the specialist will record key details, including VINs, extensive vehicle condition and 360-degree photos. The specialist will then work with the dealer to finalize listings with additional disclosures or announcements and provide recommendations on pricing and channel options. The service requires no upfront cost by dealers, all according to the announcement.

“We know the digital marketplace can offer tremendous benefits for dealers to more efficiently run their businesses, but we also know dealers are already strapped for time,” said Derek Hansen, vice president of Offsite Solutions at Manheim. “Our specialists literally meet dealers where they are and offer expert assistance on dealers’ overall wholesale strategies, from listings to financing and, when needed, transportation. It’s all part of the full-service consultation our experts are uniquely equipped to provide our clients.”

In addition to the new Concierge service, Manheim launched a Seller Desktop experience, designed to help dealers make faster, smarter decisions about their inventory. The launches are part of the $100 million Manheim plans to invest in its digital marketplace this year.

“Manheim continues to invest in new ways that make it as easy as possible for dealers tap into the wholesale digital marketplace to cut costs, save time and focus on growing their business,” Hansen added.

Originally posted on Auto Dealer Today