Reynolds Adds Program to Update Consumer E-mail Addresses

DAYTON, Ohio - Reynolds and Reynolds has added a new service for dealerships that matches a customer’s postal address with that customer’s up-to-date e-mail address, which greatly improves the accuracy of e-mail addresses for dealership marketing campaigns.

The updated e-mail addresses automatically populate the name file in the Reynolds ERA dealership management system (DMS) and synchronize seamlessly with Contact Management, a customer relationship management tool in the ERA DMS.

At least 30 percent of all e-mail addresses in the U.S. change every year, according to industry statistics. Securing and verifying correct e-mail addresses for a dealership’s customer file can be an overwhelming task for dealership personnel. E-mail Append does the work for the dealer automatically – and writes the information back to the ERA DMS – with no additional staff time by employees or keystrokes to transfer data.

“We continually hear from dealers about their need to keep customer information current, especially e-mail addresses, in order to deliver more effective marketing campaigns,” said Trey Hiers, vice president of Corporate Marketing at Reynolds and Reynolds. “E-mail Append is one more cost-effective way we can help dealerships improve their marketing operations and their overall business results.”

E-mail Append includes the following features:

• Searches more than 750 million deliverable e-mail addresses and Internet Service Providers to locate matches for the ERA customer file of postal addresses.
• Automatically queries customers for opt-in or opt-out of e-mail communications from the dealership.
• Automatically updates all customer records in the ERA name file with current e-mail addresses and any “Do Not E-mail” privacy flags.

As a result, the dealership is marketing to a correct address using the customer’s preferred contact method – e-mail or post office mail.